Monday, October 21, 2013

Worried about Privacy Issues?

Are you worried that tracking attendees at your events may be an invasion of their privacy?

For answers, check out the recent article appearing in Meetings & Conventions, "Attendee Privacy."

Authors Michael Lowe and Michael Shapiro offer practical tips for tackling the privacy issue, based on interviews with event planners and attorneys nationwide.

As the authors discovered, most planners are comfortable with today's tracking technology when used for educational session scanning, access control and lead retrieval. That's because the vast majority of attendees at large events have "a reasonable expectation of privacy."

"Planners should include information in registration forms noting what kind of data is being collected, via what methods, how it will be used and how it will be stored," one attorney told the authors.


Tuesday, September 10, 2013

Drive Engagement with Gamification

Games have always scored high as a traffic- and engagement-building tactic. The reasons why are well understood. Games satisfy attendees’ innate needs to compete and win recognition. They also offer attendees the opportunity to bring home highly coveted “swag.”

But today, with the appearance of “gamification” on everyone’s hot-topic list, plus attendees’ near-universal fascination with new mobile technologies, games are undergoing a renaissance at events.

In their own way, ITN's near-field communication (NFC) event badges are contributing to the renewed enthusiasm. Event producers who use ITN have a distinct opportunity to "wow" their attendees with a game, because they can treat every attendee's badge as a "virtual swag bag."

What makes this possible is the ability to encode, as well as read, an NFC chip. That feature of the chip makes the event badge a key ingredient of a buzz-worthy and highly memorable game.
To succeed, you need to design a game aligned with your event's goals and that attendees will find alluring. Here are some design alternatives:

Skills competition. Suppose you want to increase traffic at some specific location.  You could design a game that challenges attendees’ physical or mental skills—anything from hitting a target to taking a quiz. An attendee could earn the right to play the game by completing an action (answering a simple question, for example), for which she earns a digital token that you write onto the attendee’s badge. The attendee then redeems the token to play, and earns more tokens (also written onto the badge) based on the number of points scored in the game. Afterwards, the attendee redeems all the digital tokens won for a matching-level prize by visiting your winner’s station.

Treasure hunt. Suppose you want to offer exhibitors a traffic-building sponsorship opportunity. You could design an old-fashioned treasure hunt. Attendees could earn points toward prizes by visiting a series of exhibits, where each participating sponsor rewards them with tokens written onto their badges. After the series of visits, the attendees would circle back to the lead sponsor's exhibit, where they would enter a prize drawing by redeeming their digital tokens.
 
Game show.
Suppose you want attendees to actively listen, while you communicate a lot of information. You could train a presenter to act as MC, and design a game show that challenges players’ knowledge. Attendees would play by using tablets that—before activating the game—capture their contact information with a touch of the show badge and prompt them to answer a quiz. Based on their game-show scores, players would be awarded variously valued digital tokens (written onto their badges), which they could redeem for the corresponding prizes.

Mission.
Suppose you want to collect market research from attendees. You could send them on a “mission.” Under this scenario, attendees would earn digital tokens on their badges by visiting a series of kiosks, where they complete your research surveys, presented on tablets. Players who take part in the mission (even the ones who don’t complete it) would receive real-time recognition on a leaderboard and through social-media posts, as well as collecting digital tokens they can redeem for rewards.

Chance. Suppose you want to draw a crowd and maximize word-of-mouth throughout the event. You could design a game of chance. Attendees who play would win digital tokens worth various amounts that they could redeem for refreshments at participating concessions throughout the venue.


Want to boost attendee engagement? Consider integrating a game into your next event.

Wednesday, July 10, 2013

Giants Loving NFC


Corporate giants like Google, Visa and McDonald's are singing the praises of near-field communication (NFC), due to its ability to dish out direct advertising and return real-time consumer data, according to Popular Science.

Because NFC is being built into the new generation of smartphones, it won't be long before most consumers will be able to pay for purchases and interact with brands through touch.

Advertisers won't use NFC only to deliver consumers coupons, promos, samples and other "digital perks," but to collect marketing intelligence, just as they do now on Websites.


"When you make an NFC purchase, your phone isn't just transmitting your bank numbers for payment. It can also transmit your buying habits and demographic information," Popular Science writes.

"That sounds terrifying, but for the most part that kind of information is already out there and being used every time you buy an app, or anything from Amazon, or search for a product on Google. NFC just has the potential to make that data available instantly and in real time, which is exceedingly valuable to marketers and retailers and other people who care that you prefer Five Guys to Shake Shack. And instead of coupons, you might get beamed advertising insteadintensely targeted ads tailored to your latest purchase."

Thursday, June 27, 2013

Lead Qualification Should Come First

What defines success for an exhibit manager?

"It's all about the qualified leads you collect," says Mike Sorgani, our VP, Sales.

Mike was recently interviewed by the Sales Lead Management Association's SLMA Radio.

Tune in and learn why lead qualification should be every exhibit manager's passion.

Friday, June 7, 2013

New Event Badge Format Introduced

ITN rolled out its new NFC paper badge with coaster at WIMA 2013. Click and see how it's issued—in under five seconds!

CTIA Goes for the Gold

VIPs attending CTIA 2013 in May experienced an event-industry first.

They were issued NFC badges printed with gold foil.

Silver-foil NFC badges were also issued to "ambassadors" (loyal alumni) attending the event.